Terms & Conditions – Drainage & Plumbing Services

1. Definitions

  • “Company” refers to your business.
  • “Client” refers to the person, company, or organisation booking services.
  • “Services” refers to all drainage, plumbing, CCTV surveys, and related work carried out.

2. Quotations & Pricing

  • All quotations are provided based on the information available at the time.
  • Any additional work required outside the original scope will be discussed and may incur additional charges.
  • Prices are subject to VAT where applicable.

3. Deposits

  • For any job with a total value exceeding £800, a deposit is required prior to commencement of work.
  • Failure to pay the deposit may result in delays or cancellation of the booking.

4. Payment Terms

  • Domestic Clients: Payment is due immediately upon completion of the work.
  • Commercial Clients: Payment must be made within 14 days of the invoice date.
  • Payment details will be provided on the invoice.

5. Late Payment Fees

  • Any unpaid invoices beyond the agreed payment terms will incur a late payment fee of £99 per week.
  • The Company reserves the right to suspend further work or services until outstanding balances are cleared.

6. CCTV Surveys & Reports

  • CCTV survey reports will be provided within 3–5 working days after completion, subject to full payment being received.
  • No reports, footage, or video recordings will be released until payment has been made in full.

7. Appointments & Attendance

  • Morning appointments: Scheduled before 12:00 PM.
  • Afternoon appointments: Scheduled before 4:30 PM.
  • While we aim to arrive within the allocated timeframe, delays may occur due to unforeseen circumstances.

8. Out of Hours Services

  • Any work carried out after 4:30 PM will be classified as out-of-hours.
  • An additional call-out fee will apply for out-of-hours services.

9. Cancellation Policy

  • Clients may cancel appointments free of charge if notice is given more than 24 hours prior to the scheduled appointment time.
  • Cancellations made within 24 hours of the scheduled appointment will incur a charge of 50% of the agreed service cost.
  • Failure to attend or provide access at the scheduled time may also result in the same charge.

10. Access

  • The Client must provide safe and reasonable access to the property.
  • Failure to provide access may result in a call-out charge.

10.5 Parking & Access Requirements

  • The Client is responsible for ensuring suitable parking and access as close as reasonably possible to the property.
  • Due to the nature of the equipment used, close access is required.
  • Any parking fines, penalty charges, or tickets incurred while attending or carrying out work on site will be chargeable to the Client.

11. Liability

  • The Company will carry out all work with reasonable skill and care.
  • We are not liable for:
    • Pre-existing issues or damage not visible at the time of work.
    • Indirect or consequential losses.

12. Warranty

  • Any workmanship guarantee will be specified at the time of service.
  • The warranty does not cover misuse, third-party interference, or lack of maintenance.

13. Acceptance of Terms

  • By booking our services, the Client agrees to these Terms & Conditions in full.